How to send my Xbox 360 in for repairs.?

Question

Well today I just got the RROD :(

I need to know exactly what to do since I am a bit confused after talking to the customer support person.

They gave me the support reference#. I am unsure of what to do next.

Do I have to buy a box to ship it in or will they send me it? Also how long will it take if they are going to send me a box.

Also if I do receive the box, what should I put in the inside of it with my console and also on the outside.

I have the e-label printed out as well. Just confused on where to put everything.

I got an email today as well and at the part with the shipping box they had left the carrier name and carrier tracking number blank. I am not sure why they did this.

Can anyone please give me step by step instructions on exactly how to package this and ship it out properly?

Answer 1

They will send you a box with instructions in it through UPS. You will need to put your 360 in without any of the cables or hard drive and drop it at a UPS store. The box comes with packing material and even tape to seal it up. Since you printed out the label you will need to put that on the outside. Expect to wait a few weeks to get it back and since it's Christmas time, it will probably take even longer.

Answer 2

Hi eagles7564,



Don't send your XBOX yet!



There is a guide online that will teach you how to deal with the Red ring of death (RROD) a.k.a. 2 red led in under an hour, at the comfort of your own home. You don't have to ship your xbox around!



Visit http://www.toplifesecrets.com/xbox360 for a free report on the exact causes of the e74 error. The full solution to the the RROD can also be found in the website.



Learning how to repair your XBox will save you a LOT of Money. Microsoft will not tell you how to fix these errors. They'll ask you to send your system back to them for repair. The typical cost for a repair can be as much as $140 plus shipping and handling. Also - they do not always guarantee a fix!



Use this guide to repair your own XBox 360 - and save your $140 for games.



I hope this was the answer you are looking for. If you need any additional information, please see my recommended resource at http://www.toplifesecrets.com/xbox360

Answer 3

i would recommend checking you xbox before sending it in.



I got the RROD last week and this is what i did.



1) Unplug your 360( every cord connected to your 360 and the wall outlet ) and let it sit for a goo 30-40 minutes.



2 Plug everything back in and turn it on



If this work then that's great but if it didn't work then your on the right track on sending it in. They should of sent you a brown box that you put your 360 in and send back to them. i know some ppl where it took 6 months for them to get there 360 back. If you have a face plate or skin take it off before sending it in. Sometimes they don't always send your same one back they send you a refurbished one.



Good luck! :)

Answer 4

Okay i better recieve best answer cuz this will be long



*clears throat*



okay call x box again give them =your refrence number okay now if you have a email addres and a printer give it to them and they will send you a msg via email with the labels for the outside of the box okay now grab your xbox make sure the disk drive has no disks and take out your hard drive make sure there are no stickers DO NOT PUT YOUR XBOX IN THE ORIGINAL XBOX PACKAGING OR YOU WILL NOT GET IT BACK ok now go to the nearest ups store you should have 1 your xbox console 2. your shipping labels okay just tell the clerk that your xbox broke pay like 10 dollars and it should be sent



so only the xbox console and shipping labels



sorry about your xbox



mine broke 2 =(

Answer 5

why bother X box are designed to scratch their games





Microsoft faces new Xbox 360 reliability accusations

Fix would have cost 50c per machine, suit claims



By Mike Smith

ADVERTISEMENT



Remember last week's story about Jason Johnson, the Illinois man who sued Microsoft over his Xbox 360's alleged habit of scratching his game DVDs?



Documents unsealed in his court case revealed Microsoft discovered its Xbox 360 could scratch discs before it went on sale in 2005, and even got as far as considering three possible solutions to the problem, the Seattle Tech Report revealed today.



The characteristic circular scratches can occur whenever the orientation of the console -- which is designed to be used in either a horizontal or vertical position -- is changed while the drive is spinning. Johnson filed his suit after his console scratched three store-bought game discs, and is seeking $50,000 in punitive damages.



Testimony obtained from a Microsoft program manager indicates that Microsoft became aware of the problem months before the 360's launch when retail demonstration consoles malfunctioned. The company examined three solutions: strengthening the magnets that hold the discs in place, slowing the rotational speed of the discs, and installing rubber bumpers to cushion the discs, but rejected them all. Installing the bumpers could have cost as little as $0.50 per console, the suit claims.



It's not the first time Microsoft has come under fire for alleged foreknowledge of Xbox 360 hardware issues, either. Back in September, an expose penned by VentureBeat writer Dean Takahashi claimed systemic failures in Microsoft's design and quality assurance processes lead to the Xbox 360's now-infamous overheating "Red Ring of Death" failures.