launcher cannot obtain patching information. please check your internet configuration?

Question

im using a mac and WoW has been working fine sense i downloaded it. even all the patches and such. i was playing then it kicked me off about 10 minutes ago (11:36 ish) no i can log in and i get the launcher cannot obtain patching information. can anyone help?

Answer 1

I'm not sure if I can help you but this happen to me as well and I fixed it. Unfortunately I'm using Window XP so...what you can do is find a file name Launcher.pad in the wow folder and click that. It worked for me.

Answer 2

Renewing your IP address and flushing your DNS cache can often help resolve connection issues.

For Windows:

1. Click Start then Run

2. Type cmd in the run box and press Enter (a Command Console window should appear)

3. In the Command Console window, type ipconfig /release and press Enter

4. Wait for a few seconds for a reply that the IP address has been released

5. In the Command Console window, type ipconfig /renew and press Enter

6. Wait for a few seconds for a reply that the IP address has been re-established

7. In the Command Console window, type ipconfig/flushdns and press Enter

8. Close the Command Console window and attempt to play the game



For Macintosh Apple OS-X:

1. Click Apple, then System Preferences, then Network and finally Network Status

2. Select Built-in Ethernet from the Network Status menu and click Configure

3. Click Renew DHCP Lease (this process may take a few minutes)

4. Close the Network Status window

5. Open the Terminal



* If using Mac OSX 10.4 or earlier, type lookupd -flushcache

* If using Mac OSX 10.5, type dscacheutil -flushcache

Answer 3

Same here - logged out for a moment and then could not get the launcher to work. Also the exec file brings up the sign in screen but will not let me connect to the server and all Blizzard sites are completely jammed up. Based on what everyone else is saying here I am going to stop trying until tomorrow.

Answer 4

I am having the same issue. I logged out of WoW just for a moment and went to go back in and the message "Launcher cannot obtain patching information...." I can not go to the website (frontpage, forums, nothing) or anything. This is really annoying since I assumed it was an addon so I just deleted them all! *sadface*

Answer 5

I have been having the same problem. Was pulling trash on a guild run to ldw when wow suddenly crashed. Haven't been able to restart since then. Rebooted the computer twice, tried running the repair tool but it doesn't work either. And no, you can't bypass the launcher, it just tells you you don't have internet. /golfclap blizz

Answer 6

Try navigating to the WoW install directory and running the actual WoW program instead of the launcher. I have no idea what the problem is, but it let me get back in the game anyways.

Answer 7

Guess this is Blizzard's way of telling me to go do something productive. Well, good news Blizzard. I found something productive to do. It involves me trying to figure out how to get back into Wow again. I have tried going straight to Wow and not using the launcher only to be face to face with an enemy who /giggles at my every attempt that results in failure. How dare you! I will be back... and soon.

Answer 8

To open wow without going through the launcher, just go to your wow folder and locate the file named wow.exe . Click on this and wow will start normally without the launcher.

Answer 9

Repair tool wouldn't even work for me at all, in fact i am unable to connect to any blizzard website at the moment. The wow folder worked to open up wow, but as soon as i type in my password it says "connecting" and then a pop-up appears saying "unable to connect..." If I had to guess, i believe its something to do with the new patches they are throwing in this week after patch 4.0.1

Answer 10

Sadly i am in the same boat, also on a mac. Repair tool doesn't work, it says the same thing. i think theres a problem with the way wow is accessing ports now.

Sadly being a computer noob i have no clue how to change this

Answer 11

Im having this same problem but only started about 2 hours ago tonight. Telling me the same error msg. I was playing just fine earlier and now it wont let me log on. Blizz forums say nothing.

Answer 12

The answer is **** you Blizzard! Really? on a Friday night you let your server update crash everything? How about a warm test....where you put it on a small time server and test it out. Did the PTR go down like this? Fix it!



OK so i'm obviously having the same problem.

Answer 13

Same thing happened to me. Did repair and then clicked on RETAIL button in WOW folder. It took me to the old launch screen and logged in just fine.



Hope that helps someone--very frustrating.

Answer 14

Wow europe didnt have any answers. I can't get to the forums. Thank god for battle net now that you need all that to get anything,w/e theres a big problem you can't get anything. Wow.exe doesn't do sh..diddly.

Look at the finger blizz and it's not my way of calling you #1.

Answer 15

i also have this problem. but as well as the launcher being unable to open. i cannot connect to the community site or any of the servers. i navigated to the wow folder and ran wow.exe and it pulls up WoW like its supposed to . but it gives me the unable to connect error.

Answer 16

Don't know if it is related, but not only will my WoW not work, but I also cannot connect to any games on Left 4 Dead. Something strange is happening.

Answer 17

Same I am also running a MAC and cant connect to WOW game or website,

Answer 18

Same here, sorry to say. I am so /sadface I really wanted to play tonight.

Also, can't even log onto wow forum to read the trolls post :(

And I'm not on Mac, I'm on PC :(



WORKING !!!!!!!! w00t

Answer 19

WOW, this sucks I really wanted to play. I thought it was my computer :( Don't ask. Hopefully they're fixing some major issue or adding some major awesome stuff.

Answer 20

THIS WORKED FOR ME --



go to internet options - connections - proxy settings or whatever and click use NO proxy... somehow after this happened proxy got enabled, however turning it off fixed it and i connected right away. i had the exact problem too but fixed! woot let me know if this helps anyone else

Answer 21

open the realmlist.wtf in the World of Warcraft\Data\enGB

clean all the things

the copy these things below

set realmlist eu.logon.worldofwarcraft.com

set patchlist eu.patch.battle.net:1119/patch

set realmlistbn ""

set portal eu

it for eu

try it

Answer 22

Delete launch.exe and any file named launcher etc and also delete the update file 4.0.0.1807 to 4.0.0.1987 and its parts. open game with wow.exe

Answer 23

Sowwi to say , We have 3 P.c's and we all got Dc , over an hour and nothing works , yet some friends upstate are still in , who knows . . . gueSs i will have to walk away now . . .(sigh)

Answer 24

People who are already in game are having no issues, though I am experiencing this now as well.



Deleting the Cache, WTF and Interface folders didn't help. I am unable to connect to any Blizzard website whatsoever (including the EU websites, whaddaya know).



If anyone has any workarounds, please post them. Otherwise, if you're already in game, do not exit out.

Answer 25

Ive been having the same problem as above but I have been able to access the EU forums. They seem to be having the same problems with their servers.

http://forums.wow-europe.com/thread.html?topicId=14332784100&sid=1

http://forums.wow-europe.com/thread.html?topicId=14870145320&sid=1

Answer 26

I'm having the same problem with everything. I think somethings up with blizzard atm.

Answer 27

have already tried that (opening the world of warcraft folder and clicking wow.exe). i get in but when i try to log in i can't connect.

Answer 28

Have you tried using the repair tool?

Answer 29

I think the same thing is happening to everybody

Answer 30

...same problem... my husband played all day as soon as he logged out i went to play and BAM no WoW... /sigh

Answer 31

same here issue :(! not finish raid! ICC H 10man on sindy! omg

Answer 32

http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19459



This DOES work, ty to the person who found this i will gladly bear your children

Answer 33

http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19459



worked for me GL guys