Is Blizzard supposed to ask you this?

Question

I didn't know the answer to my secret question so I rang blizzard and they said that I could activate my cataclysm expansion and ring back in 30 days and they would give me my secret question and I rang back in 29 days and then they said they couldn't give it to me yet because it was 29 days and then they sent me this email:

Before proceeding we will need to verify the identity of the registered user before granting the exception of an update to the account in question. Please provide the following information:

1) A legible photocopy of the identification of the current registered account user. Only a government issued photo ID or Birth Certificate (minors only) will be accepted. (School IDs are *not* accepted.)

2) A copy of the TOU (Terms of Use) form completed and signed. Proper contact information should be used. You may find the TOU form here: http://us.blizzard.com/support/article/bnettouform

3) An authentication key belonging to a World of Warcraft or StarCraft II account that was merged into the Battle.net account. (Key provided must have been added to the account more than 30 days ago):

4) The Secret Question Answer to the Battle.net account.

Secret Question:

Answer:

You may send the information 3 different ways:

**EMAIL**
- Email as an attachment to Account & Technical Services: [e-mail]
- Use the account name as the SUBJECT line
- Attachment must be under 5MB
- Attachments must be in JPG, GIF, BMP, TIF, or PNG format
- Make sure that all attachments meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.

**FAX**
- [phone]

**MAIL**
ATTN: Account Holder Name Change
Account & Technical Services
Blizzard Entertainment
PO Box 18979
Irvine, CA 92623

To assure prompt processing of your submission please review the following tips:
- Be sure to include *ALL* of the requested documents. Missing or incomplete information may cause delays.
- Print and manually sign the TOU form. *DIGITAL SIGNATURES WILL NOT BE ACCEPTED* Processing will not proceed without the proper legal acknowledgement of the Terms of Use.

**Please Note: This change will be made successfully upon proper verification of the above documentation. Any subsequent disputes of ownership on the account in question that arise from the change may result in the change being reversed, and the account being temporarily disabled for security reasons.**

If you have additional questions or concerns, please reply to this email. If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs.

Regards,

Shaun R
Customer Services
Blizzard Entertainment
www.blizzard.com/support

I find it suspicious that they asked me for my birth certificate and I also don't get why they asked me for my secret question because that was what I was trying to get back.

Answer 1

Sounds more like trying to get a job than a gaming password. It's probably legit, just really complicated.

Answer 2

I'm not sure but my account when i tried to sign is said account not (something) I was thinking i was just behind on my payments. I Had the same problem when i kept on trying im just going to wait and buy all the expansions again and make a new account good by my level eighty. :(

Answer 3

It looks pretty legit to me